Swap Member Hub

A one-stop resource for everything you need as a Swap Member!

Announcements 

Jeans are two for one swap credits in April!

We love all of you, but when Stefanie was here, she noticed a lot of saggy butts, dipping waistbands, and jeans that just weren’t doing their job. We want every one of you in jeans that actually fit and make you feel amazing! 

To do that we need to first build up our denim collection, so every pair of jeans you bring in during April is worth 2 swaps instead of 1. So start brining in those jeans!

And tell your friends! This month non members get two free swaps (instead of one) if they bring in a pair of jeans. 

Store Partner Seach

We’re looking for a Store Partner, someone to help lead the Medford store day‑to‑day and make sure we’re doing our very best in serving our swappers. This role is all about holding the space with care, keeping the racks inspiring, supporting the team, and helping SwapIt grow in the right ways. If you’ve ever been curious about being more involved with SwapIt or want to learn more about what this partnership could look like, reach out! No pressure, sometimes it’s just worth gathering information.

Sort & Swap: Saturday, April 11 at 10am,11am,12pm,1pm

Dig through piles of fresh clothing, take home what you want, and help put out the rest for everyone to enjoy. This is the best way to get access to the most clothing at once. Meet other members and be a part of the team that helps make SwapIt happen. Sign up HERE

Mend & Swap: Sunday, April 19 at 4pm

A hands-on workshop where you’ll learn simple, practical fixes to keep your favorite pieces in rotation.
We’ll cover:
- Mending a ripped seam
- Sewing on a missing button
- Hemming
We’ll demo each repair step-by-step, then you’ll get guided help as you fix your own piece. Bring one item you want to make wearable again! Space is limited, so sign-up in Glofox will be required.

STYLE TIME: Sunday, April 26 at 3pm

Style Time is where you learn some easy and practical tips for putting an outfit together. It will help you scan the racks and figure out why an outfit might not seem quite right. We had swappers telling us that they really enjoyed the new format, plus what we taught was easy to understand and digest. It will only keep getting better! As part of the relaunch, these sessions are still free. Next round, they’ll be $10 for Clothing Members and free for All‑Inclusive Members. Come get styled, learn something, and connect with other swappers. Sign up HERE

Swap Count

Want to know your swap count? Just send us a quick email at style@aswappinggoodtime.com and we’ll be happy to check for you!
Please note: our in-store team members don’t have access to swap counts, and it’s not the same as the “credits” tab you see in your Glofox profile.

If you missed our shareholder letter just scroll down to read it



                                                        
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Shareholder Letter 

To our Swap Members,

As we have said goodbye to 2025, I want to share something new with you, something I hope will become a tradition. Our first annual SwapIt Shareholder Letter!

A moment each year to reflect on our wins, our challenges, and the path forward, together.

Even though we’re not a traditional corporation, members function a lot like shareholders: you invest in this community, benefit from its growth, and you deserve to understand how SwapIt is growing, evolving, and making decisions. This letter is one way of honoring that relationship.

This year was about consistency, experimentation, and laying the groundwork for the bigger vision SwapIt has always been moving toward. Like any healthy business, we saw both progress and friction. Both have shaped where we’re headed next, and we’re excited to share that direction with you.

 
Consistency 

Win: We operated on a more regular schedule than ever before. Including hours open and ways to swap with us. 
Context: This consistency helped members plan their visits and kept the store’s energy steady week after week.
Opportunity: We know we’re still not open as consistently or as often as many swappers would like. Expanding our hours remains a priority as we grow.

 
Member Experience & Programming

Win: We offered more ways to swap than ever including Sort & Swap, Sip & Swap, Swap Time, the Google photo album, Item Spotlights, Style Time, and more special events.
Context: This variety gives members the chance to find what they love in the way they want to find it.
Opportunity: Not every offering is being used to its full potential. In 2026, we’ll refine our programming to focus on what brings the most joy, value, and connection.

 
Inventory & Member Growth

Win: We introduced a new, highly successful way to bring in better clothing and welcome new members at the same time.
Context: This approach elevated the quality of our inventory and brought fresh faces into the community.
Opportunity: These efforts are sporadic and became tied to discounts. As we refine our model, we’ll shift toward strategies that support long‑term financial health and consistent quality clothing.

 
Space Improvements

Win: We upgraded our lighting, refreshed the dressing rooms, and gave the store a fresh coat of paint.
Context: These changes made the space brighter, more upscale, and more aligned with the experience we want members to have.
Opportunity: There’s still more to do. The space deserves ongoing care, and we’re committed to continuing that work.

 
Looking Ahead: Growing Into Our Mission

As we start 2026, our focus is simple and deeply aligned with why SwapIt exists: keeping clothing out of landfills by making secondhand shopping the easiest, and most intuitive choice.

For swapping to become the default, it has to feel effortless. It has to feel fun. It has to feel worth the trip. And it has to fit into people’s real lives, their schedules, their styles, their time.

Everything we do next will be centered on that mission:

Making swapping more enjoyable by elevating the experience, the space, and the service.

Making swapping less time‑consuming by helping members find what they love faster.

Growing our capacity for services so we can be open more often, offer more support, and meet the needs of a growing community.

We’ve proven the heart of the model. We’ve built a community that believes in the power of swapping. Now it’s time to grow into the next layer of the vision. One where secondhand isn’t just a good choice, but the best choice for more people because of the way we provide our services and our space.

This next chapter is about strengthening what works, refining what doesn’t, and expanding our ability to serve this community with the consistency, creativity, and care it deserves.

Thank you for your trust, your enthusiasm, and your belief in what we’re building.

Every visit, every swap, every conversation, and every shared moment has shaped this space in ways I could never have imagined when we first opened our doors.

Our next steps are taken with a clear mission and vision that’s finally ready to grow. I’m grateful to be building this next chapter with you.

This community has been shaped by you from day one and we never want that to change. If something ever comes to mind that strengthens our mission, I’d love to hear it.

Have a swapping good day,

Stefanie

March
Thursday, 14th: 11:00 am - 1:00 pm | Swap Time
Thursday, 21st: 11:00 am - 1:00 pm | Swap Time
Tuesday, 19th:10am,11am,12pm | Member Sort & Swap-- Register HERE

Swap Sessions Explained

Store Hours

Need more info? Click on the time in the calendar to see full details and descriptions of the Swap Session

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Book a Time to come in! 


All store hours are shown on Glofox. Scheduling is only required for Sort & Swap and Style Time or if specifically stated.
Hover over the time slot to reveal the Book button. Click Book to see the details or to schedule yourself. 

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SwapIt Style

Membership Cliff Notes

Click the photo to watch our Swap Membership onboarding video

*Swap Time is swapping on your own
*Member Sort & Swap requires an appointment and as you help you get first dibs. You can book HERE
*Sip & Swap is swapping for adults and includes bubbles.
*Clothing, bags and shoes count as swaps in
*Any textiles not suitable for swapping please put in a separate bag when bringing in
*You can go negative with swaps, just bring them in by the end of your membership or there is a $5 charge per negative swap
*We update your swap count for you. It is not the credits tab in Glofox.
*Bring a friend at any time by singing them up for One Free Swap
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Need help planning your next visit to the store?
Call or text us at (617) 466-9863‬