When are you open?
At this time, we do not have a fixed schedule. Every month, we offer a mix of daytime, evening, and weekend hours and we send out our availability to members each week in our “Your Swaps Covered” email. You can also check Vagaro, our online booking system at any time for the most up to date hours. Don’t forget that you are required to sign up for a time slot in order to swap with us.
What is Swap Time?
This is the core benefit of your Swap Membership. Swap Time refers to the members-only store hours when you can come in to browse and swap the store. It's your chance to drop off swaps, take home new items you will love and swap in items you’re done with. Kids under 13 are welcome to join you, kids 14 and older require a membership (see Guests at SwapIt). No other guests are allowed during Swap Time. You have to sign up for Swap Time via Vagaro, our online booking system. At this time, we do not have a fixed schedule, so please check Vagaro often for available hours. Please note: SwapIt’s in-house stylist is not available during Swap Time; that is a separate service you can book. Swap Time is included with your membership; there is no additional fee.
How do I sign up for Swap Time?
You can sign up for Swap Time using Vagaro, our online booking platform. If you haven’t used Vagaro before, it might take some getting used to, but we promise it’s super easy.
Step 2: Using the drop down menu that says “Any Class,” select “Swap Time.”
Step 3: Select an available time. Note that you can use the calendar feature to navigate different weeks and see additional availability.
Step 4: Once you’ve selected the date and time you want, click “Sign Up.” Note that this will open a pop-up that shows a price of $147. Don’t worry! See below.
Step 5: Click “Next.” You’ll be prompted to sign in using your email address. As long as you are a Swap Member in good standing, the price will change to $0 once you’re signed in and add the Swap Time to your cart.
Step 6: Complete the checkout process following the onscreen instructions. Again, if you are a Swap Member in good standing, there should be no charge.
You’re all set!
Important Note: You will receive a confirmation email from Vagaro once you’ve successfully signed up for your Swap Time. If you don’t receive the email within an hour, it means the transaction didn’t go through and you should try again. If you have any questions or need assistance, email us at firstname.lastname@example.org and we’ll be glad to help.
Click HERE for a video tutorial on how to book a Swap Time
What is a Basic Swap & Style?
As a member, you have access to our personal stylists. To take advantage of this benefit, book a Basic Swap & Style session and you and the stylist will work one-on-one (or invite a small group of friends to join you; the friends do not have to be members) in order to maximize your experience with the SwapIt inventory. During your Basic Swap & Style session, you (or you and your friends) will have the whole store to yourselves. SwapIt’s stylists have a background in fashion and have been trained by SwapIt. The stylist will help you shop the floor to find items to take into the dressing room; help you match up pieces to create versatile outfits; and show you style tricks to help you jazz up individual pieces and make your outfits into a complete look. The stylist will take the guesswork out of picking and pairing items. She will make your swapping trip easy and successful, leaving you feeling stress-free and with an armful of exciting new outfits. As a member, you get unlimited swaps during this session. Your non-member guests will receive 10 swaps to share among themselves. While most personal styling services will cost hundreds of dollars an hour, SwapIt’s commitment to affordability and accessibility means that you can get this great service for only $30 per hour.
When you book a private time you can also request a specific category of clothing that we offer. The categories include:
Maternity, plus size, and sleepwear are not put out on the floor without a request. We do have a selection of formal wear and jeans on the floor at all times, but we can offer a much bigger selection to you during your Basic Swap & Style session if you give us a heads up when you book.
What is Sip & Swap?
This kid free time (aka no kids allowed) to swap, relax and get the looks you love is also a great chance to bring a friend with you! Guests are $10 with two swaps included. We will also provide something bubbly to sip! This is available to members and their pre-registered guests only and is included with your membership.
How do I cancel or reschedule an appointment?
No problem if you need to cancel or reschedule. Here is how:
Step 1: In your confirmation email, there is a button labeled “View My Appointments.” Click it.
Step 2: It will prompt you to sign in (if you are not already signed in). Once you sign in, you will see a list of your upcoming appointments.
Step 3: Find the appointment you want to cancel or reschedule and click the More drop-down.
Step 4: Then, you can choose to Cancel or Reschedule.
Click HERE for a video tutorial on how to cancel or reschedule an appointment
Where can I park?
There is metered pull-in parking right out front. If that is full, there is a metered parking lot on Yale Street just around the corner. We suggest not parking on a side street, as most of those are permit-parking only.